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Program Information	Thomson Gale Sales Team
NC WiseOwl www.ncwiseowl.org/ Webmaster Dan Sparlin  Email: dsparlin@dpi.state.nc.us	Electronic Databases / Field Sales Stephen Strother - K12 Field Account Manager Phone: (800) 877-4253 ext. 1922 Email: Stephen.Strother@cengage.com   Trainer Sara Tarpley Phone: (800) 877-4253 ext. 2226 Email: Sara.Tarpley@cengage.com Customer Resource Center Diane Mitchell Phone: (800) 877-4253 ext. 8578 Email: Diane.Mitchell@cengage.com
Thomson Gale Customer Support
Technical Support	Hours: 24 Hours A Day, 7 Days A Week
Phone: 1-800-877-4253 (press 4) E-mail: gale.technicalsupport@cengage.com 24-hour response Monday -Friday (weekend coverage not included). Please call the phone support number listed above for immediate resolution of your support questions. Fax: 1.800.676.2345 OR Martin Borg Large Account Management Specialist Phone:   (800) 877-4253 Ext. 8631               or 248-877-4253 Email: martin.borg@cengage.com	Web product questions Web product access issues Location ID (username)/Password questions Usage reports requests PowerSearch questions IP additions
Electronic Search Assistance	Hours: 8:00a.m. - 5:00p.m. M-F (EST)
Phone: 1.800.877.4253 (press 5) Please call the phone support number listed above for immediate help on your search related questions. Email: gale.contentQA@cengage.com Fax: 1.800.676.2345	Recommend Gale Electronic products that best meet research needs Consult on search strategies Answer questions regarding electronic content Offer tips on maximizing use of electronic databases
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