Technical Support / FAQ site for the Gale Databases.

 You can get help with your technical and account issues in person or online. 

  Technical Support Hours: 24 Hours A Day, 7 Days A Week
  • Phone: 1-800-877-4253 (press 4)
  • E-mail: gale.technicalsupport@cengage.com
  • 24-hour response
  Electronic Search Assistance
  Use the contact information below for immediate help on search related questions.
  • Phone: 1.800.877.4253 (press 5)
  • Email: gale.contentQA@cengage.com
  • Fax: 1.800.676.2345

Online Support

 Choose from the topics listed below :

  • Tech Support / FAQ Topics

    From the drop-down menu, select the following topics for information on:

    Access to Databases /  URLs, Database Information and Icons - Find your institution's url to access the Gale databases. Get direct urls for the databases, detailed database information, database icons for your web page.

    Miscellaneous - Information regarding Browser Support, EZ-Proxy, Firewalls and Proxy Servers, Gale Contact Information, Glossary, Title Lists, Widgets, Z39.50 Support.

    Register Your IP addresses - Notify Gale on changes and additions of your institution's IP addresses

    Remote Access - How to give your patrons access to the databases from home

    Statistics - How to access Gale's Statistics program to review your usage.

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