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Program Information and Remote Patron Authentication Public Library Sales Team Carol Adams - State Library Networking Consultant The Library of Virginia Phone: 800.336.5266 x692-3774 Email: cadams@lva.lib.va.us Website: http://www.lva.lib.va.us/ Electronic Databases Joe Brown - Account Manager Phone: 1.800.877.4253 x8598 Email: joseph.brown@cengage.com Field Sales Jackie Sullivan - Sr. Account Executive Phone: 1.800.877.4253 x1771 Email: jackie.sullivan@cengage.com       Technical Support Hours: 24 Hours A Day, 7 Days A Week Phone: 1-800-877-4253 (press 4) E-mail: gale.technicalsupport@cengage.com 24-hour response M-F (weekend coverage not included). Please call the phone support number listed above for immediate resolution of your support questions. Fax: 1.800.676.2345   Web product questions Web product access issues Location ID (username)/Password questions Usage reports requests Electronic Search Assistance Hours: 8:00a.m. - 5:00p.m. M-F (EST) Phone: 1.800.877.4253 (press 5) Please call the phone support number listed above for immediate help on your search related questions. Email: gale.contentQA@cengage.com Fax: 1.800.676.2345   Recommend Gale Electronic products that best meet research needs Consult on search strategies Answer questions regarding electronic content Offer tips on maximizing use of electronic databases         © 2008 Gale | Cengage Learning Privacy Policy | Copyright & Terms 1.800.877.4253