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Program Information and Remote Patron Authentication Public Library Sales Team Carol Adams - State Library Networking Consultant
The Library of Virginia
Phone: 800.336.5266 x692-3774
Joe Brown - Account Manager
Phone: 1.800.877.4253 x8598
Jackie Sullivan - Sr. Account Executive
Phone: 1.800.877.4253 x1771
Technical Support Hours: 24 Hours A Day, 7 Days A Week Phone: 1-800-877-4253 (press 4)
24-hour response M-F (weekend coverage not included).
Please call the phone support number listed above for immediate resolution of your support questions.
- Web product questions
- Web product access issues
- Location ID (username)/Password questions
- Usage reports requests
Electronic Search Assistance Hours: 8:00a.m. - 5:00p.m. M-F (EST) Phone: 1.800.877.4253 (press 5)
Please call the phone support number listed above for immediate help on your search related questions.
Recommend Gale Electronic products that best meet research needs
Consult on search strategies
Answer questions regarding electronic content
Offer tips on maximizing use of electronic databases