| |
| Please include your VUC Code
and full Institution Name in any correspondence with Gale as this will allow
us to server you more quickly and efficiently. |
| |
| |
| New account
Registration (Installation) |
| Please check on the Member's Web Site to see if your
account has been created. |
- Please contact Gale's Installation group if you have an Gale account
that you would like merged into your VOL - Vermont Online Library account.
- If you believe your account has been created incorrectly or need to
change any information on your account you can contact the Installation
group or use the on-line Change Request form.
|
| Email:
gale.consortiuminstalls@cengage.com |
| Phone: 1.800.877.4253
x3001 |
| |
| |
| |
| Technical Support |
- Technical Support provides services to
customers 24 hours/7 days a week.
- Service levels are in place to ensure the
highest quality of service is provided to all customers, and service
access is measured on an hourly basis.
- Our goal is to provide immediate resolution
whenever possible, as well as action or close all open inquiries
within 48 hours. This procedure includes ongoing status checks with
the customer and final communication regarding the specific outcome.
- Please call when you think there is a system
problem with the Gale databases.
- Please contact Technical Support to
set up your Links to Holdings.
|
|
What is my IP address? |
|
|
|
Use the following Web FAQs to help you in
troubleshooting any problems that you are having with Gale databases.
|
|
Technical Support request form
|
|
Email:
gale.technicalsupport@cengage.com |
|
Phone:
1.800.877.4253, option 4 |
|
| |
| |
Search
Assistance/Content Support is a group of MLS-degreed librarians
who are responsible for answering questions from clients who would like
assistance using Gale Group products.
|
- Recommend which Gale Group product will best
meet their needs, e.g., advise on database selection and provide
specific product recommendations to answer reference questions of
all types.
- Consult on and recommend detailed search
strategies to provide precise answers to reference questions.
- Offer tips on maximizing use of Gale Group
databases.
- Answer questions on Gale Group content and
editorial issues.
- Telephonic training on Gale Group products.
- Provide peer-to-peer perspective.
- Increase customer’s depth of knowledge of
Gale Group products.
|
|
Content Support request form
|
|
Email:
gale.contentqa@cengage.com |
|
Phone:
1.800.877.4253, option 5 |
|
| |
| |
|
Copyright © 2008 Gale |
Cengage Learning
Terms
and Conditions | Privacy Policy |
